Refund policy

Authorization and Criteria
Authorization must be received from the Medsupdoc Return Department prior to returning merchandise for any reason. Merchandise returned without authorization will be disposed of without notification.

Items to be returned must meet the following criteria:

  1. The product must have been purchased from Medsupdoc.
  2. The product must be in its original packaging, purchased within 30 days from the date of the invoice, and in resale condition. Cartons must be sealed, without any markings or stickers on the packaging.
  3. Credit will not be issued for expired products, items set to expire within 30 days, discontinued items, refrigerated items, or custom orders.
  4. Items that may have come in contact with bodily fluids are non-returnable.

    Return Request
To request a return, you must provide the following information:

Customer name and number
Date of purchase
Original invoice number
Product item number
Product description
Explicit reason for return
Upon verification of the above information, the Returns Department will assign a return authorization number.

Return Methods
For Common Carrier Delivery Accounts, a call tag will be issued to pick up merchandise at any facility. Please allow 3 to 5 days for the tag to be processed. Keep the call tag stub until you receive your credit memo. In the event of a lost return, the stub will provide the necessary information to initiate a trace.

Freight on Returned Merchandise
All applicable freight charges and call tag fees are the responsibility of the customer.

Credit Procedures for Returned Merchandise

All stocked merchandise will be subject to a minimum 25% restocking charge, except for merchandise shipped in error by Medsupdoc or for products under manufacturer recall.
Non-stock and/or special order merchandise will not be accepted back for return without express written approval by the manufacturer and will be subject to a minimum 25% restocking fee.
Note: The credit will appear on the next month's statement following the receipt of the product at Medsupdoc warehouse.